jiili Terms & Conditions

1. Acceptance of Terms

By accessing, registering for, or using any services provided by jiili, including but not limited to the jiili website, mobile applications, games, tournaments, promotions, and customer support channels, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, Responsible Gaming Policy, and any other policies referenced herein. If you do not agree with any provision of these terms, you must immediately cease all use of jiili services and refrain from creating an account.

Your continued use of jiili services following any modification to these Terms and Conditions constitutes your acceptance of such changes. It is your responsibility to review these terms periodically for updates. We will make reasonable efforts to notify users of significant changes through email notifications, site banners, or account messages, but ultimate responsibility for staying informed rests with the user.

These terms are supplemented by specific rules and regulations applicable to individual games, promotions, tournaments, and services offered by jiili. In the event of any conflict between these general Terms and Conditions and any specific game or promotion rules, the specific rules shall take precedence for that particular game or promotion only.

2. Eligibility Requirements

2.1 Age Requirements

You must be at least twenty-one (21) years of age to register for, access, or use any jiili services. Online gambling is strictly prohibited for minors. By creating an account, you represent and warrant that you meet this minimum age requirement. jiili reserves the right to request age verification documentation at any time, including but not limited to government-issued identification, passport, or driver's license. Failure to provide satisfactory age verification within the requested timeframe may result in account suspension and forfeiture of funds.

2.2 Geographic Restrictions

jiili services are available to residents and citizens of the Republic of the Philippines. By using jiili services, you confirm that you are physically located within the Philippines at the time of access and that you are not accessing our services from any jurisdiction where online gambling is prohibited by law. If you travel outside the Philippines, you must cease using jiili services until you return to Philippine territory.

We employ geolocation technology to verify user locations. Attempts to circumvent geographic restrictions through VPNs, proxy servers, or other masking technologies constitute a material breach of these terms and will result in immediate account termination and forfeiture of all funds. jiili is not liable for any losses incurred due to geographic restriction violations.

2.3 Legal Capacity

You must have the legal capacity to enter into binding contracts under the laws of the Philippines. You represent that you are not prohibited from using online gambling services due to bankruptcy proceedings, court orders, regulatory restrictions, or self-exclusion programs. You are solely responsible for determining whether your use of jiili services complies with all applicable local, provincial, and national laws in your jurisdiction.

3. Account Registration and Security

3.1 Account Creation

To access jiili gaming services, you must create a personal account by providing accurate, current, and complete registration information. Each person is permitted to maintain only one (1) account with jiili. Multiple accounts, duplicate accounts, or accounts opened under false identities are strictly prohibited and constitute grounds for immediate termination of all associated accounts and forfeiture of balances.

During registration, you must provide truthful information including your full legal name, date of birth, residential address, email address, mobile phone number, and preferred payment method details. All information provided must match official identification documents. jiili reserves the right to verify any information provided and may request supporting documentation at any time.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any two-factor authentication codes. You must not share your login credentials with any third party or allow any other person to access your account. All activities conducted through your account are your responsibility, regardless of whether such activities were authorized by you.

If you become aware of any unauthorized access to your account or any security breach, you must immediately notify jiili customer support and change your password. jiili will investigate such reports but is not liable for any losses resulting from unauthorized account access unless such access resulted directly from jiili's gross negligence or willful misconduct.

3.3 Account Verification (Know Your Customer)

jiili is committed to preventing money laundering, fraud, and underage gambling. As part of our regulatory obligations and internal security procedures, we reserve the right to request identity verification documents at any time. Standard verification documents include government-issued photo identification (passport, driver's license, national ID card), proof of address (utility bill, bank statement dated within three months), and proof of payment method ownership (bank statement, e-wallet screenshot showing your name and account number).

You must provide requested verification documents within seven (7) calendar days of request. Failure to comply may result in account suspension and restriction of withdrawals until verification is complete. Deliberately submitting false or altered documents constitutes fraud and will result in permanent account closure and reporting to relevant authorities.

4. Deposits and Payment Methods

4.1 Accepted Payment Methods

jiili accepts deposits through various payment channels including but not limited to GCash, PayMaya, online banking transfers (BPI, BDO, Metrobank, UnionBank, and other participating banks), credit cards, debit cards, and select cryptocurrency options. All deposits must be made in Philippine Pesos (PHP) unless otherwise specified for cryptocurrency transactions.

Minimum and maximum deposit limits vary by payment method and are displayed clearly during the deposit process. jiili reserves the right to modify these limits at any time without prior notice. Standard deposit processing is instant for e-wallet and cryptocurrency transactions; bank transfers may require several hours to reflect in your account depending on your financial institution's processing times.

4.2 Deposit Requirements

All funds deposited into your jiili account must originate from a payment source in your own name. Third- party deposits are strictly prohibited. You may not use another person's credit card, bank account, or e-wallet to fund your jiili account. Deposits made from payment methods not registered in your name may be reversed, and your account may be suspended pending investigation.

You warrant that all funds deposited are legitimate, legally obtained, and not derived from any criminal activity. jiili operates in compliance with anti-money laundering (AML) regulations and will report any suspicious transactions to relevant authorities. You agree to cooperate fully with any AML investigations.

4.3 Deposit Fees

jiili does not charge fees for deposits made through any payment method. However, your payment provider (bank, e-wallet, credit card issuer) may impose their own transaction fees. jiili is not responsible for any third-party fees charged by payment processors or financial institutions.

5. Withdrawals and Payouts

5.1 Withdrawal Process

You may request withdrawal of your available account balance at any time, subject to verification requirements and the terms outlined herein. Withdrawals are processed to the same payment method used for your most recent deposit, unless such method does not support withdrawals, in which case you must provide alternative withdrawal details. All withdrawal requests must be submitted through your account dashboard or by contacting customer support.

Standard withdrawal processing times are as follows: e-wallet withdrawals (GCash, PayMaya) are typically processed within fifteen (15) minutes to two (2) hours; bank transfers require one (1) to three (3) business days; cryptocurrency withdrawals are processed within one (1) hour subject to blockchain confirmation times. Processing times may be extended during periods of high transaction volume, system maintenance, or enhanced verification procedures.

5.2 Withdrawal Limits and Requirements

Minimum withdrawal amount is PHP 500 for e-wallet transactions and PHP 1,000 for bank transfers, unless otherwise specified. Maximum daily withdrawal limits vary based on your account verification level and payment method. Unverified accounts may face restricted withdrawal limits until full identity verification is completed. VIP members may be entitled to higher withdrawal limits and priority processing.

Before requesting a withdrawal, you must complete any applicable wagering requirements associated with bonuses, promotions, or deposit bonuses claimed. Withdrawals cannot be processed while active bonus funds remain in your account unless you first forfeit the bonus. You may not withdraw funds until you have wagered your total deposits at least one (1) time, as required by anti-money laundering regulations.

5.3 Withdrawal Verification and Security

jiili reserves the right to request additional verification documents before processing any withdrawal. Large withdrawals, irregular betting patterns, or first-time withdrawals may trigger enhanced due diligence procedures. You may be required to submit additional documentation including source of funds verification, enhanced identity documents, or video verification calls.

jiili employs fraud detection systems to monitor transactions. If suspicious activity is detected, withdrawals may be temporarily suspended pending investigation. We will make reasonable efforts to complete investigations within seven (7) business days but reserve the right to extend this period if circumstances warrant additional scrutiny.

5.4 Withdrawal Fees

jiili does not charge fees for the first two (2) withdrawals per calendar month. Additional withdrawals within the same month may be subject to a processing fee equivalent to 2% of the withdrawal amount or PHP 50, whichever is greater. No withdrawal fees apply to VIP members. Fees are deducted from the withdrawal amount before transfer.

6. Bonuses, Promotions, and Loyalty Programs

6.1 Bonus Eligibility and Terms

jiili offers various bonuses and promotions including welcome bonuses, deposit match bonuses, free spins, cashback rewards, and tournament prizes. All bonuses are subject to specific terms and conditions which are clearly stated in each promotion's official rules. By accepting any bonus, you agree to comply with all applicable bonus terms in addition to these general Terms and Conditions.

Unless otherwise stated, all bonuses are subject to wagering requirements before winnings can be withdrawn. Standard wagering requirements range from 20x to 40x the bonus amount, varying by promotion type. Not all games contribute equally to wagering requirements; slot games typically contribute 100%, while table games and live casino games may contribute less or be excluded entirely. Specific contribution rates are listed in each promotion's terms.

6.2 Bonus Abuse and Restrictions

Only one (1) bonus per person, household, IP address, device, or payment method is permitted unless explicitly stated otherwise in the promotion terms. Attempting to claim multiple bonuses through creation of multiple accounts or any other means constitutes bonus abuse and will result in forfeiture of all bonuses, associated winnings, and potential account termination.

jiili reserves the right to void bonuses and associated winnings if we determine, in our sole discretion, that bonus terms have been violated or that a player has engaged in irregular betting patterns designed to exploit bonus offers. Examples of bonus abuse include but are not limited to: low-risk betting strategies (hedging bets, betting on opposing outcomes), using bonuses exclusively on low-variance games, or any systematic approach designed to guarantee profits from bonus funds.

6.3 Loyalty Program

jiili's loyalty program rewards regular players with points earned through real-money gameplay. Points can be redeemed for bonus credits, free spins, cashback, or other rewards as outlined in the loyalty program terms. Loyalty points are earned at a rate determined by the game type played and your current VIP level. Points and rewards are non-transferable and hold no cash value outside the jiili platform.

7. Gameplay Rules and Conduct

7.1 Fair Play

All players must engage in fair and honest gameplay at all times. The use of artificial intelligence, automated betting systems (bots), collusion with other players, or any strategy designed to obtain an unfair advantage is strictly prohibited. jiili employs sophisticated detection systems to identify irregular playing patterns and reserves the right to void bets, confiscate winnings, and terminate accounts found to be engaging in unfair play.

7.2 Game Rules and RTP

Each game offered on the jiili platform has specific rules governing gameplay, betting options, payouts, and Return to Player (RTP) percentages. Game rules are accessible within each game interface. RTP percentages represent the theoretical long-term payout rate and are verified by independent testing agencies. Actual results may vary significantly from the stated RTP over short play sessions due to the random nature of gambling games.

7.3 Game Malfunctions

In the event of a game malfunction, disconnection, or error, all affected bets and payouts will be void. jiili will make reasonable efforts to restore your game session if a technical issue occurs, but we are not liable for losses resulting from technical failures, software errors, or connectivity issues beyond our control. If a game is determined to be malfunctioning, all bets placed during the malfunction period will be refunded to affected players.

8. Prohibited Activities

The following activities are strictly prohibited and constitute material breaches of these Terms and Conditions:

• Creating multiple accounts or allowing others to use your account
• Using VPNs, proxy servers, or other tools to disguise your location
• Providing false, misleading, or inaccurate information during registration or verification
• Depositing funds that are not legally yours or obtained through illegal means
• Using jiili services for money laundering or other criminal activities
• Employing betting systems, bots, or automated software to place bets
• Reverse engineering, decompiling, or attempting to manipulate any jiili software
• Colluding with other players or employees to gain unfair advantage
• Exploiting software vulnerabilities or game errors for financial gain
• Abusing bonuses, promotions, or loyalty programs through systematic strategies
• Harassing, threatening, or abusing jiili staff or other players
• Using offensive, discriminatory, or inappropriate language in chat or communications
• Attempting to manipulate odds, game outcomes, or payment systems
• Engaging in any activity that damages jiili's reputation or business interests

Violation of any prohibited activity may result in immediate account suspension, forfeiture of all funds (including deposits and winnings), and permanent ban from all jiili services. jiili reserves the right to pursue legal action against individuals engaged in fraudulent or criminal activities.

9. Account Suspension and Termination

9.1 Termination by User

You may request closure of your jiili account at any time by contacting customer support. Account closure requests are typically processed within seven (7) business days. Before closing your account, you must withdraw all available funds. Any remaining balance in a closed account may be subject to administrative fees if not withdrawn within thirty (30) days of closure request.

9.2 Termination by jiili

jiili reserves the right to suspend or terminate any account at any time, with or without cause, and with or without prior notice. Reasons for account termination may include but are not limited to: violation of these Terms and Conditions, failure to complete verification procedures, suspicious or fraudulent activity, prolonged account inactivity, or at jiili's sole discretion for any other reason.

In the event of account termination for violation of terms, all funds in the account (including deposits and winnings) may be forfeited. If the account is closed without breach of terms, any remaining balance will be returned to the player after deduction of applicable fees and charges. jiili is not obligated to provide detailed reasons for account termination beyond what is required by applicable law.

9.3 Dormant Accounts

Accounts with no login activity for twelve (12) consecutive months will be considered dormant. Dormant accounts may be charged a monthly maintenance fee of PHP 100 or 5% of the remaining balance, whichever is less. If your account becomes dormant, you may reactivate it by logging in and contacting customer support. Accounts with zero balance may be automatically closed after twenty-four (24) months of inactivity.

10. Limitation of Liability

10.1 Disclaimer of Warranties

jiili services are provided "as is" and "as available" without warranties of any kind, either express or implied. jiili makes no warranties regarding the reliability, accuracy, completeness, or timeliness of services. We do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components.

10.2 Limitation of Damages

To the maximum extent permitted by law, jiili and its officers, directors, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of jiili services. Our total liability to you for any claims arising from these Terms and Conditions shall not exceed the amount of funds in your account at the time of the claim.

10.3 Indemnification

You agree to indemnify, defend, and hold harmless jiili and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your violation of these Terms and Conditions, your use of jiili services, or your violation of any rights of third parties.

11. Dispute Resolution

11.1 Complaint Procedure

If you have any complaint or dispute regarding jiili services, you must first contact our customer support team through live chat, email, or phone. We will make reasonable efforts to resolve your complaint within fourteen (14) business days. All complaints should include detailed information about the issue, relevant dates, transaction IDs, and any supporting documentation.

11.2 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of the Philippines. By using jiili services, you consent to the personal jurisdiction of Philippine courts.

11.3 Alternative Dispute Resolution

In the event that a dispute cannot be resolved through our internal complaint procedure, either party may refer the matter to binding arbitration in accordance with the rules of the Philippine Arbitration Center. The arbitration shall be conducted in Metro Manila in the English language. The arbitrator's decision shall be final and binding on both parties.

12. Amendments to Terms

jiili reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. All changes will be effective immediately upon posting on the jiili website. The "Last Updated" date at the top of this document indicates the most recent revision. Your continued use of jiili services following any changes constitutes your acceptance of the modified terms.

It is your responsibility to review these Terms and Conditions periodically for changes. If you do not agree with any modification, your sole remedy is to cease using jiili services and close your account. jiili will make reasonable efforts to notify users of material changes through email or account messages, but failure to receive such notification does not invalidate the changes.