jiili Privacy Policy

1. Introduction

jiili ("we," "us," "our," or "Company") operates an online gaming platform accessible through https://jiili.cam and associated mobile applications. We recognize that privacy is important to our users, and we are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the Data Privacy Act of 2012 of the Republic of the Philippines.

This Privacy Policy applies to all users who access or use jiili services, including visitors to our website, registered account holders, and anyone who interacts with our customer support channels. By creating an account, using our services, or providing us with personal information, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

jiili serves as the data controller for the personal information collected through our platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable privacy laws. This policy describes what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jiili account, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for verification purposes)
• Contact Information: Email address, mobile phone number, residential address, postal code, city, and province
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Payment method details (bank account numbers, e-wallet account information, credit/debit card details), transaction history, deposit and withdrawal records
• Verification Documents: Copies of government-issued IDs (passport, driver's license, national ID card), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification
• Communication Records: Content of messages you send to customer support, live chat transcripts, email correspondence, and phone call recordings (where legally permitted with your consent)

2.2 Information We Collect Automatically

When you access and use jiili services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information
• Connection Data: IP address, internet service provider, geographic location (country, region, city based on IP geolocation), time zone settings
• Usage Data: Pages visited, games played, time spent on platform, click patterns, navigation paths, session duration, referring URLs, and interaction with promotional content
• Gameplay Information: Betting history, game preferences, win/loss records, wagering patterns, bonus utilization, tournament participation, and gaming statistics
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, local storage, and similar tracking technologies (see Section 7 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors, identity verification services, fraud prevention agencies, marketing partners, and public databases. This information may include credit checks, anti-money laundering screening results, device fingerprinting data, and publicly available information used to verify your identity and prevent fraud.

3. How We Use Your Personal Data

3.1 Primary Purposes

jiili processes your personal information for the following purposes, based on various legal grounds including contractual necessity, legal compliance, legitimate interests, and your consent:

Purpose	Legal Basis
Account registration and management	Contractual necessity
Processing deposits and withdrawals	Contractual necessity
Identity verification (KYC/AML compliance)	Legal obligation
Age verification and minor protection	Legal obligation
Fraud prevention and security monitoring	Legitimate interest
Responsible gaming interventions	Legal obligation / Legitimate interest
Customer support and dispute resolution	Contractual necessity
Marketing communications (promotional offers)	Consent (opt-in)
Platform improvement and analytics	Legitimate interest
Compliance with regulatory requirements	Legal obligation

3.2 Detailed Processing Activities

Account Management: We use your personal information to create and maintain your jiili account, authenticate your identity when you log in, manage your account settings and preferences, and communicate important account-related information to you.

Transaction Processing: Your financial information is used to process deposits to your gaming account, execute withdrawal requests, maintain accurate transaction records, generate financial statements, and comply with financial regulations and anti-money laundering requirements.

Regulatory Compliance: We process personal data to verify your age (21+ requirement), conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, report suspicious transactions to relevant authorities when legally required, maintain records as mandated by gaming regulations, and respond to lawful requests from law enforcement and regulatory bodies.

Security and Fraud Prevention: Personal data is analyzed to detect and prevent fraudulent activities, identify multiple accounts from the same individual, monitor for irregular betting patterns or bonus abuse, protect against unauthorized account access, and investigate security incidents.

Responsible Gaming: We use gameplay data and behavioral patterns to identify users who may be developing problematic gambling habits, implement deposit limits and self-exclusion measures, provide responsible gaming tools and resources, and comply with social responsibility obligations.

Service Improvement: Aggregated and anonymized usage data helps us understand how users interact with our platform, identify popular games and features, optimize user experience and interface design, develop new products and services, and conduct research and statistical analysis.

Marketing Communications: With your consent, we use contact information to send promotional offers, bonus notifications, tournament announcements, loyalty program updates, and newsletters. You may opt out of marketing communications at any time through your account settings or by using the unsubscribe link in emails.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

jiili shares your personal information with trusted third-party service providers who assist us in operating our platform and providing services to you. These parties process personal data on our behalf and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment Processors: GCash, PayMaya, banks, credit card processors, and cryptocurrency payment gateways that handle financial transactions
• Identity Verification Services: Third-party KYC/AML providers that verify your identity and screen for regulatory compliance
• Cloud Hosting Providers: Infrastructure and hosting services that store and manage our databases and application servers
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software used to provide customer service
• Analytics Providers: Services that help us analyze platform usage and user behavior (with data anonymization where possible)
• Marketing Platforms: Email service providers and advertising networks that help us communicate with users (only for users who opt in to marketing)
• Fraud Prevention Services: Security and fraud detection providers that help protect our platform and users from malicious activity

4.2 Legal and Regulatory Disclosure

We may disclose your personal information when required by law or when we believe such disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or lawful government requests
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) or other relevant authorities
• Cooperate with law enforcement investigations related to criminal activity
• Respond to regulatory inquiries from gaming authorities or data protection regulators
• Protect the rights, property, or safety of jiili, our users, or the public
• Enforce our Terms and Conditions or investigate potential violations
• Prevent fraud, security breaches, or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email and/or prominent notice on our website before your personal data is transferred and becomes subject to a different privacy policy.

4.4 What We Do Not Share

jiili does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your personal data with advertisers or marketing companies beyond what is necessary to deliver services you have requested. We do not disclose your gaming activity or financial information publicly unless required by law.

5. Data Security Measures

5.1 Technical Security

jiili implements industry-standard technical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols (minimum TLS 1.2). Sensitive personal data stored in our databases is encrypted at rest using AES-256 encryption.
• Secure Authentication: Passwords are hashed using bcrypt or similar one-way cryptographic algorithms. We support two-factor authentication (2FA) for enhanced account security.
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS). We conduct regular vulnerability assessments and penetration testing.
• Access Controls: Personal data is accessible only to authorized personnel who require it to perform their job functions. We implement role-based access control (RBAC) and the principle of least privilege.
• Security Monitoring: We maintain security information and event management (SIEM) systems that monitor for suspicious activity, unauthorized access attempts, and potential data breaches.

5.2 Organizational Security

Beyond technical measures, jiili maintains comprehensive organizational security practices:

• All employees and contractors who handle personal data are bound by confidentiality agreements
• Staff receive regular training on data protection principles and security best practices
• We maintain documented information security policies and procedures
• Third-party service providers are carefully vetted and contractually required to maintain appropriate security standards
• We have established incident response procedures to address security breaches promptly
• Regular security audits and compliance assessments are conducted

5.3 Data Breach Notification

In the unlikely event of a data breach that compromises your personal information, jiili will notify affected users within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act. Notification will include the nature of the breach, categories of data affected, potential consequences, and measures taken to address the breach and prevent future incidents. We will also report qualifying breaches to the National Privacy Commission (NPC) as required by law.

6. Data Retention

6.1 Retention Periods

jiili retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account and for five (5) years following account closure, as required by gaming regulations and anti-money laundering laws.
• Transaction Records: Financial transaction data is retained for seven (7) years to comply with tax laws, accounting standards, and regulatory requirements.
• Identity Verification Documents: KYC documents are retained for five (5) years following account closure or the last verification event.
• Communication Records: Customer support interactions are retained for three (3) years for dispute resolution and quality assurance purposes.
• Marketing Consents: Records of marketing consent are retained for as long as you remain opted in, plus two (2) years to demonstrate compliance with consent requirements.
• Legal Claims: Where personal data is relevant to legal claims or disputes, we retain the data until the claim is fully resolved, including any appeal periods.

6.2 Data Deletion

At the end of applicable retention periods, personal data is securely deleted or anonymized so that it can no longer identify you. Deletion methods include secure overwriting of digital storage media and physical destruction of paper documents. Anonymized data that cannot be linked back to any individual may be retained indefinitely for statistical and research purposes.

7. Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit websites. jiili uses cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your user experience, analyze platform usage, and deliver personalized content.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as security, authentication, and session management. You cannot opt out of essential cookies.

Performance Cookies: Collect information about how you use our platform, which pages you visit, and any errors you encounter. This helps us improve platform performance and user experience. Data collected is aggregated and anonymized.

Functionality Cookies: Remember your preferences and settings (language selection, time zone, game preferences) to provide a more personalized experience on return visits.

Targeting/Advertising Cookies: Used to deliver relevant advertisements and promotions based on your interests. These cookies track your activity across websites and build a profile of your interests. You can opt out of targeting cookies through your browser settings or our cookie preference center.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may impact the functionality of jiili services. For mobile applications, you can manage tracking preferences through your device's privacy settings (iOS: Settings > Privacy; Android: Settings > Google > Ads).

8. Your Privacy Rights

8.1 Rights Under Philippine Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know what personal data we collect, how it is processed, and for what purposes. This Privacy Policy serves as your primary source of information.
• Right to Access: You can request a copy of the personal data we hold about you, including account information, transaction history, and communications records.
• Right to Rectification: If your personal information is inaccurate, incomplete, or outdated, you have the right to request correction or update. You can update most information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data under certain circumstances, subject to legal retention requirements. Note that we must retain certain data to comply with gaming regulations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or have it transmitted directly to another service provider where technically feasible.
• Right to Object: You can object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing emails through your account settings or using the unsubscribe link in promotional messages.
• Right to Restrict Processing: You may request restriction of processing your personal data in certain situations, such as while contesting the accuracy of data or when processing is unlawful.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.2 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] or through your account's privacy settings. We will respond to your request within fifteen (15) business days. In some cases, we may need to verify your identity before processing your request to protect your personal information from unauthorized access.

If you are not satisfied with our response to your data protection request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact information: National Privacy Commission, 5th Floor, Philippines Postal Corporation Building, Liwasang Bonifacio, Manila, Philippines 1000; Email: [email protected]; Hotline: (+63 2) 8234-2228.

9. International Data Transfers

jiili primarily processes personal data within the Philippines. However, some of our service providers and infrastructure partners may be located in other countries. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with Philippine data protection standards.

International transfers are conducted only where necessary for providing our services, and we implement measures such as standard contractual clauses, data processing agreements, and ensuring recipient countries have adequate data protection laws. You have the right to request information about the safeguards we implement for international transfers by contacting our Data Protection Officer.

10. Protection of Minors

jiili services are strictly prohibited for individuals under the age of twenty-one (21). We do not knowingly collect personal information from minors. Our age verification processes are designed to prevent underage individuals from accessing our platform. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information and permanently close the associated account.

Parents and guardians who believe their child has provided personal information to jiili should contact us immediately at [email protected]. We take the protection of minors seriously and cooperate fully with authorities regarding underage gambling prevention.

11. Changes to This Privacy Policy

jiili reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. All changes will be effective immediately upon posting the updated policy on our website. The "Last Updated" date at the top of this document indicates when the policy was most recently revised.

Material changes to this Privacy Policy will be communicated to users via email notification to the address associated with your account and/or through prominent notice on our website and mobile applications. Your continued use of jiili services following notification of changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you do not agree with any changes to this policy, you must discontinue use of jiili services and may request account closure and data deletion, subject to our legal retention obligations.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us through the following channels:

We are committed to addressing your privacy concerns promptly and transparently. Our Data Protection Officer will respond to all inquiries within fifteen (15) business days.